Privacy Policy
Privacy & Cookie Policy
This Privacy & Cookie Policy explains how AB Anna Braim L.L.C-FZ ("Company", "we", "our", or "us") collects, uses, stores, protects, and discloses personal information obtained through the website https://annabraim.ae (the "Website") and any related customer service channels.
AB Anna Braim L.L.C-FZ, we are committed to protecting your privacy and ensuring that your personal information is handled securely, fairly, and transparently. This Privacy & Cookie Policy describes what information we collect, how we use it, who we share it with, and the choices available to you regarding your personal data.
The Website is owned and operated by AB Anna Braim L.L.C-FZ, a limited liability company incorporated under the laws of the United Arab Emirates.
Business Address
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
By accessing or using our Website, placing an order, creating an account, contacting our customer support, or otherwise providing your personal information, you acknowledge that you have read and understood this Privacy & Cookie Policy and agree to the collection, processing, storage, and use of your personal information in accordance with this Policy and our Terms & Conditions.
We may update this Privacy & Cookie Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. The latest version will always be available on our Website. We encourage you to review this page regularly to stay informed of any changes.
Information We Collect
We collect personal information directly from you, automatically when you use our Website, and, where appropriate, from trusted third parties involved in providing our services.
We may collect information when you:
- visit our Website;
- create an account;
- place an order;
- subscribe to our newsletter;
- contact our customer support;
- communicate with us via email or WhatsApp;
- participate in promotions, surveys or competitions;
- interact with our social media pages.
Even if you do not create an account or complete a purchase, certain technical information may be collected automatically while you browse our Website.
Personal Information
Depending on how you use our Website, we may collect:
- full name;
- email address;
- mobile phone number;
- billing address;
- shipping address;
- payment information required to complete your purchase;
- country or region;
- preferred language;
- purchase history;
- account login details;
- product preferences;
- wishlist items;
- communication history with our customer support.
Technical Information
When you visit our Website, certain information may be collected automatically, including:
- IP address;
- browser type;
- operating system;
- device information;
- screen resolution;
- referring website;
- pages visited;
- products viewed;
- search queries;
- date and time of access;
- session duration;
- cookies and similar technologies.
Order Information
When you place an order, we may collect:
- products ordered;
- order value;
- payment method;
- delivery method;
- shipping status;
- order history;
- returns and exchanges;
- customer preferences related to your purchase.
Information from Third Parties
Where necessary, we may receive information from:
- payment service providers;
- courier and logistics companies;
- fraud prevention providers;
- analytics providers;
- marketing partners;
- social media platforms where you interact with our brand.
Payment Information
For your security, complete payment card details are never stored on our servers.
Payments are processed through secure and certified payment providers that comply with applicable payment security standards. We only receive the information necessary to confirm the successful completion of your payment.
Information About Other Individuals
If you provide us with personal information relating to another individual (for example, the recipient of a gift), you confirm that you have obtained their permission to share such information with us.
