Terms & Conditions
PUBLIC OFFER (TERMS OF SALE)
for the Ordering, Purchase, Sale and Delivery of Goods
These Terms of Sale (the "Terms") constitute the public offer of AB Anna Braim L.L.C-FZ (the "Seller", "Company", "we", "us" or "our") governing the purchase and sale of goods offered through https://annabraim.ae (the "Website"). These Terms set out the conditions applicable to orders, payment, delivery, returns and exchanges, together with the respective rights and obligations of the Seller and the Customer.
By placing an order through the Website, you confirm that you have read, understood and agree to be bound by these Terms and by the Privacy Policy, Shipping Policy, Return Policy and any other policies expressly applicable to your order and published on the Website. A contract of sale is formed only when we accept your order in accordance with Section 8 of these Terms.
1. General Provisions
The Website is owned and operated by AB Anna Braim L.L.C-FZ, a limited liability company incorporated under the laws of the United Arab Emirates.
Company address:
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
For the purposes of these Terms, "you", "your", "User" and "Customer" mean any individual or legal entity accessing the Website, creating an account or purchasing products through the Website.
These Terms govern the ordering and purchase of products through the Website and the rights and obligations arising from such transactions. Your use of other Website features may also be subject to the Privacy Policy and other policies published on the Website.
If you do not agree to these Terms or any policy applicable to your use of the Website, you should not place an order or use the relevant Website service.
2. Eligibility
By using the Website and/or placing an order, you represent and warrant that:
• you are at least eighteen (18) years of age, or have otherwise reached the age required to enter into a binding contract under the laws applicable to you;
• you have the legal capacity and authority to enter into binding agreements;
• all information you provide is accurate, complete and up to date; and
• you will update your personal information when reasonably necessary.
You agree to use the Website in accordance with applicable law and not to engage in conduct that infringes the rights of others or interferes with the proper operation or security of the Website.
3. Amendments to the Terms
We reserve the right to amend or update these Terms from time to time. Any revised Terms will take effect when published on the Website, unless a later effective date is stated.
Changes to these Terms will not affect orders for which a contract of sale has already been formed, unless required by applicable law or expressly agreed with the Customer.
We recommend reviewing these Terms before placing an order.
4. Website Availability
We use reasonable efforts to maintain the availability and proper operation of the Website. However, uninterrupted or error-free access cannot be guaranteed.
We may, where reasonably necessary, modify Website functionality, restrict access to certain sections, carry out maintenance or technical updates, or suspend or discontinue part of the Website or its services.
To the extent permitted by applicable law, we will not be liable for interruptions or inability to access the Website resulting from circumstances beyond our reasonable control.
5. Accuracy of Information
We use reasonable efforts to ensure that information published on the Website is accurate and up to date. Nevertheless, typographical errors, technical inaccuracies or omissions may occasionally occur, including in relation to:
• product descriptions and specifications;
• photographs and colours;
• prices and promotional offers;
• product availability;
• delivery timeframes; and
• marketing information.
We reserve the right to correct errors and update information.
Where an error affects an order already placed, we will contact the Customer and, where appropriate, offer the option to proceed on the corrected terms or cancel the order and receive a refund of any amount paid.
Product photographs are provided for illustrative purposes. Actual colours may vary slightly due to lighting conditions, photography and differences in device or display settings.
6. Products and Availability
We aim to provide accurate descriptions, specifications, materials, colours and photographs for products offered on the Website.
All products are subject to availability. We may change our product assortment, discontinue products, update descriptions or packaging, or impose reasonable quantity limits, subject to applicable law.
Displaying a product on the Website does not guarantee availability. Availability is confirmed only when we accept the Customer’s order.
7. Pricing
Prices are displayed in the currency selected by the User, unless otherwise stated. Any taxes, delivery charges or other applicable fees will be shown where required during checkout.
We may change prices at any time before an order is accepted. Once a contract of sale has been formed, the price confirmed for that order will apply.
If an obvious pricing or technical error occurs, we may decline or cancel the affected order, subject to applicable law. If payment has already been collected for a cancelled order, the amount paid will be refunded using the original payment method where reasonably possible.
8. Order Placement and Acceptance
Placing an order constitutes an offer by the Customer to purchase the selected products in accordance with these Terms.
An automated acknowledgement or order-received message does not, by itself, constitute acceptance of the order. A contract of sale is formed when we expressly confirm acceptance of the order, including by sending an order confirmation indicating that the order has been accepted, and, where applicable, payment has been successfully authorised or received.
We may refuse or cancel an order where permitted by applicable law, including where:
• a product is unavailable;
• there is an obvious error in the price, description or other material product information;
• the Customer has provided incomplete or inaccurate information;
• we reasonably suspect fraud, unauthorised payment activity or misuse of the Website; or
• we are unable to fulfil the order due to circumstances beyond our reasonable control.
If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded in accordance with applicable law and the relevant refund provisions published on the Website.
9. Payment
We accept the payment methods made available during checkout.
Depending on availability for the selected delivery address, payment methods may include:
• online payment by bank card or another electronic payment method offered on the Website; and
• cash on delivery.
Where cash on delivery is available, an additional collection or service fee may apply. Any applicable fee will be disclosed during checkout before the order is submitted.
Online payments are processed by third-party payment service providers using secure payment technologies. The Company does not store Customers’ complete payment card details.
If a payment cannot be authorised or processed, we may decline to accept or process the order.
10. Delivery
We currently deliver products within the United Arab Emirates (UAE).
The standard estimated delivery timeframe is 1–2 business days, depending on the time the order is placed, the delivery location and operational availability.
Where available, Same-Day Delivery may be offered for eligible orders placed before 11:00 AM. Additional charges may apply and will be displayed during checkout before the order is submitted.
Applicable standard delivery charges, if any, will be shown during checkout or on the relevant Website page.
Once an order has been handed to the courier, tracking information may be provided where the relevant courier service supports tracking.
We will use reasonable efforts to meet the estimated delivery timeframe. Delivery dates and timeframes are estimates unless expressly stated otherwise. Delays may occur due to courier operations, adverse weather, public holidays, force majeure events or other circumstances beyond our reasonable control.
Upon receipt, the Customer should inspect the package and products within a reasonable time. Any visible damage, missing items or other discrepancy should be reported promptly to the courier, where appropriate, and to the Company’s Customer Support Team.
